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Order Terms and Conditions

ORDERING PROCESS

 

Order Process and Confirmation

  • We require a 50% deposit (non-refundable (5) days prior to the date of the event), and this is due to a minimum of seven (7) days prior to the date of the event.  

  • Any cancelations and changes (5) days prior to the date of the event will not be accepted, any payment made on your order is non-refundable and non-transferable. 

 

Payments

  • Once the order is approved and finalized, and deposit is paid, the cancellation policy is in effect.

  • All orders or fees must be paid in full on or 1 hour before the delivery / pick up of the cake. 

  • Payments can only be made online.

 

Refunds / Exchanges

  • Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders.

  • Once you or a designated person has picked up the order and receive it, it is considered "accepted" – we will ask to make sure that everything is correct such as the design, spelling, etc. Refunds requested due to decorating style, writing, color shade, or general design will not be honored after accepting for your cake. In some instances, you may bring the cake back in for design adjustments, but there will be an additional charge if the cake has been already accepted.

  • All orders are the responsibility of the customer once it is accepted by the customer. We are not responsible for any damage occurring to the cake during transport, set-up, or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile, and damage can happen if not handled properly – such as cracks, smudges, melted frosting, etc. We only give refunds in accordance with the refund policies stated below.

  • Cake flavor and texture is subjective. Business credit requested due to flavor or texture after the cake has been accepted and picked up will not be honored. You may qualify for a business credit if the product is brought back, and the quality of the cake flavor or texture is determined to not meet our standards. Cakes must be brought back to us in a timely manner, within 24 hours of pick up - please call or message us promptly to let us know of the issue. Quality determination is solely at the discretion of Dream Cakes. Please understand that we cannot issue refunds for cakes that have already been completely eaten. **Business credit percents are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. 

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The following scenario is the only instance when we will provide a refund:

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  • If we show the cake to you and the order does not meet your expectations, we will give you a refund. This refund will be given as a business credit (no cash/money refunds will be given) NOTE: If we give you a refund, you CANNOT keep the cake. You can only get the refund if you refuse to “accept” the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it or leave it” policy. We are not responsible for any expense you may incur for replacing our cake.

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***We do not give refunds under any other circumstances.

 

Allergies

  • Customers must inform the business of any allergies or dietary restrictions at the time of ordering.

  • While efforts are made to accommodate allergies, the business cannot guarantee an allergen-free environment.

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Delivery 

  • The delivery address must be provided accurately, and someone must be available to receive the order. Order must be picked up at the agreed-upon time and location.

  • Late pickups (20 minutes late) may subject to 20% additional charges.

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Cancellation / Changes

  • Changes and cancellations of special orders are accepted up until (5) days prior to the date of the event. We are unable to make changes to the orders after that time frame. No refunds will be provided for any payments made on the order no matter the amount - if canceled at least 5 days in advance we will be happy to transfer any payment made on that order. We will provide no other refund regardless of the circumstances. You will require to pay the full amount if the order is cancelled (2) days before the event.

 

Guarantee / Disclaimer 

  • We will do all we can to make sure that your order is decorated to the specification on your order. Upon accepting your cake, adjustments can be made for an additional charge if it is not stated on your original order. If for some reason something is not decorated correctly as stated in your order, we will make necessary changes right away. 

  • Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.

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All orders are subject to these policies listed above

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